Verisk Elevate 2025: More Than a Conference, A Look Into the Future of Insurance

A Gathering Focused on Innovation in Claims and Property Restoration

Held from February 3–5, 2025, in Salt Lake City, Utah, Verisk Elevate 2025 brought together leaders from the insurance, technology, and data analytics industries. This annual event focused on solving complex challenges facing property carriers, adjusters, restoration professionals, and software developers.

Key leaders from Texas Piers Consulting, including President Alejandro Montes de Oca and Operations Manager Rob Johnson, attended. Their presence underscored the company's commitment to staying ahead of claims innovation and collaborating with industry peers on the future of property damage evaluation and risk management.

Key Topics That

Shaped the Conversation

Addressing Labor Shortages in Claims and Restoration

One of the most urgent challenges discussed was the growing shortage of forensic engineers, experts, skilled adjusters, and restoration professionals. (We should what is driving the shortage) With more experienced professionals leaving the workforce and fewer new workers entering the field, the industry faces an ongoing talent gap. Presenters explored workforce development strategies and technology-driven tools to help bridge the gap without sacrificing claim quality.

The Rise of Artificial Intelligence and Machine Learning

AI and machine learning were front and center at this year’s conference. Sessions explored how these technologies are being used to:



• Analyze claims faster
• Predict damage patterns
• Automate parts of the estimating and documentation process
• Machine learning models are being tested to flag inconsistencies in claim files, suggest appropriate repair scopes, and improve fraud detection—all while reducing the burden on human adjusters.
  

Enhancing Customer Experience and Retention

As policyholders demand more seamless experiences, carriers are shifting focus toward customer satisfaction. Elevate 2025 explored how real-time notifications, self-service claim portals, and mobile inspection apps transform policyholder expectations.

Workshops addressed balancing automation with empathy, ensuring faster claim resolutions without sacrificing the human connection that policyholders value during difficult events.

Using Data and Analytics for Transparency and Efficiency

Data-driven decision-making was a significant theme throughout the event. Keynote speakers emphasized the importance of integrating reliable analytics into all parts of the claims process. Topics included:

• Benchmarking claims performance
• Visualizing cycle time bottlenecks
• Improving adjuster accuracy with historical data comparisons
• Attendees learned how dashboards and predictive models can help carriers proactively manage CAT events, track performance metrics, and ensure regulatory compliance.
  

Networking Across Roles and Industries

One of the unique benefits of Verisk Elevate is the ability to bring together professionals from multiple disciplines:

• Claims executives and adjusters
• Insurtech developers
• Restoration contractors
• Risk modelers
• Legal advisors and compliance teams
• The event encourages cross-functional networking, leading to stronger partnerships and more aligned technology development across the industry.

For Texas Piers Consulting, it was an opportunity to engage directly with national carriers, software innovators, and claims leaders, strengthening strategic insights and exploring forward-looking solutions.

A Clear Look Ahead

at the Future of Insurance

Verisk Elevate 2025 made it clear that the insurance industry is entering a new era. With technology driving change at every level, success will depend on how well organizations adapt to new tools, expectations, and ways of working.

As storms grow more frequent and policyholder demands continue to evolve, events like Elevate provide a necessary space for professionals to align, grow, and prepare.

From AI-driven claims processing to smarter labor allocation and improved analytics, Elevate 2025 highlighted the innovations that will define the future of claims.